Turn repeated explanations into customer education — so experts can get back to work that actually moves your business forward.
You're growing. Your product is getting more powerful. Your customers are more diverse.
And your best people — the ones who should be building features, closing deals, or solving hard problems — are trapped answering "how do I…?" questions.
Again. And again. And again.
Support tickets pile up. "Quick onboarding calls" multiply on calendars. Your top performers become the default answer machine because they're the only ones who really know how it works.
The work that actually moves the needle? It gets delayed. Pushed to next week. Squeezed into late nights.
You're not just paying in support time. You're paying in opportunity cost.
When your team repeats the same explanations every day, the cost shows up everywhere:
The real problem? Your knowledge lives in people's heads, inboxes, and Slack threads.
Until you turn it into a system, growth keeps increasing the load.
Omumu turns repeated support answers into structured customer education.
Not documentation nobody reads. Not an "academy project" that takes months to launch.
Just a simple system: answer the question once, organize it into a course, and send a link the next time it comes up.
Your customers self-serve. Your experts get their time back. And the knowledge that used to live in people's heads becomes an asset your whole team can use.
The next time a "how do I…?" ticket comes in, record your screen and voice while you walk through the answer. Clarity beats polish. Customers care about understanding, not production value.
Group related answers into a simple, followable path. Add checklists or resources where they help. Keep it practical — this isn't about creating a masterclass, it's about solving a real problem.
Next time the question comes in, send the course. Your customer learns on their schedule. Your team stops repeating itself. Your experts get back to work that matters.
Bonus: Some teams keep everything free to reduce support load. Others charge for advanced training or certifications. Omumu supports both — you decide what makes sense for your business.
Use conservative numbers. Even small reductions in repeat questions pay for themselves fast.
Here's what we know:
You already know if this is real. Just look at your top ticket tags or your internal Slack threads.
Conservative baseline (adjust these to your reality):
Wasted monthly on repeat answers
That's 35 hours of expert time. Every single month.
And that's just the direct support cost. It doesn't count:
Omumu costs $299/month. Even if it only eliminates 20% of your repeat questions, it pays for itself many times over.
Small improvements in retention have outsized financial impact.
Even modest increases in customer retention significantly boost profitability. Retained customers cost less to support and buy more over time.
Customers overwhelmingly try to solve problems themselves first. They only escalate to support when they are blocked or can't find answers.
Research consistently shows that customers who complete structured training renew at meaningfully higher rates than those who don't.
None of this is controversial. What's rare is treating customer education as infrastructure instead of an afterthought.
One of our first customers has already created a course to stop repeating themselves. They're planning to sell it for NOK 31,250 (~$3,000 USD).
They haven't launched it yet — but they built it in under a week because the pain was real and Omumu made it simple.
That's the difference between having a system and not having one.
Everything you need to get started
(Team and Enterprise plans available for larger orgs with advanced needs — but start with Pro and see if it works first.)
Take the full 14 days. Build one course from your most repeated question.
If customers don't use it, if your team doesn't save time, if it doesn't feel useful — cancel. No awkward calls. No hoops. No hard feelings.
But if you're like most teams, you'll know within a week whether this solves a real problem.
14 days free. Cancel anytime. No long-term contract.
Your team already knows the answers. Omumu helps you stop repeating them — without turning it into an "academy project."
Start your 14-day free trial →14 days free · Cancel anytime
It's free for 14 days, then $299 per month. You can cancel anytime inside the app. No need to submit a ticket.
Yes. You don't have to talk to anyone. Just click on your profile, then "subscription," and you can cancel there.
No. Customers care about clarity. Screen + voice is usually enough — especially for "how do I…?" education.
Many teams publish their first course in under an hour — starting with a question they already answered this week.
Short, specific videos typically outperform long docs. And you can track completion to see what's getting used.
If you want. Some teams keep education free to reduce support load. Others charge for advanced onboarding. Omumu supports both.
14 days free, then $299/mo